How to Reset a Password and Log In

Here’s a quick guide for the Password Reset feature in case the agents dont know their login details. Here’s a video and a written step by step guide

  1. Go to the and scroll all the way to the bottom to find the Login link (or click here
  2. On the Login page, you have the Username and Password fields and if you know them, it’s a simple step to log in. Each agent’s username is their Westwood email account, eg. [email protected] is your username. I dont know the passwords of anyone as the website is encrypting the passwords for your protection. I can issue you new ones, but it’s best if everybody just resets their password for security reasons.
  3. To reset your password, click the Lost Password link just below the login form. Here’s a direct link to the Lost Password feature
  4. The Reset Password page will show up where you will need to enter your corporate email address for the site to send a Password Reset Email to your inbox. Give 5-10 minutes for the email to find its way to your inbox.
  5. Once you get the password reset email, click the long link. This will take you back to the website with a form for typing in your new password. PLEASE keep a complex password. All of the security features we’ve put in place will be useless if there are people on the team who are using weak passwords. This is very important.
  6. After you have set a new password, you can use the Log In link on the Password Reset Confirmation page, or you can copy this one
  7. That’s it. You’re logged in.

How to Edit Listings

The interface is identical to what we have had for a long time. Here’s a video and a text guide

  1. Once you have logged in, on the left side toolbar you will see a label called Listings, and several sub-items like All Listings, Add New. These two will be the ones you will use regularly. Clicking the All Listings will show you all the available listings that you have created on the site regardless of their status (sold or active). In the video you will notice that website administrators can see all of the listings. But agents will have a much less clutter, a much cleaner interface so you don’t get distracted by all the non-important details when wanting to edit your existing listing or add a new listing.
  2. If you want to edit a listing, you can click the Edit link below the listing you want to edit. This will take you to the Edit Listings screen where you can see all the details of the listing you want to edit such as Listing Title, Listing description, Listing details (price, size, address etc), Listing Image, Listing Status (sold, featured, active, etc) and Listing Type (residential, commercial, etc)
  3. In the Edit Listing window you will most often change the status from Active to Sold, and maybe ocasionally change the listing description text, which should sound a bit like a sales pitch instead of just plain text description. One thing you shouldn’t change (if possible) is the listing title, especially if the listing has been published for a while. Changing the title will also change the URL/Link to the listing and this can have negative SEO impact.
  4. After you edit the listing, click the Publish button in the right sidebar and that’s it.

How to Create Listings

If you want to create a listing, you go to the Add New link in the left sidebar, where you will be taken to the Create Listing page, which is identical to the Edit Listing page. It is in fact the same page, only now all of the fields are blank. This is your template page for creating the listings.

  • The Title field should bear the descriptive name of the listing. Have this be about 50-80 characters long
  • The Main Text box below is where you type in or paste in the description from a Word document. Please keep in mind that this text is your mini sales pitch to prospective clients. You want this text to be nicely written and with a sales twist. You can also add images of the property to make a stronger selling case. Use bullet lists, bold out the important words in the text and use shorter sentences. This will make the listing visually more engaging and easier to glance through.
  • The Property Details section is where you enter things like price, cap rate, size, address etc. If you can, please add all the details as each one will count as an extra for SEO reasons.
  • At the right sidebar you can mark the Listing Type (residential, commercial, etc) where you select where this listing will be added in the Properties section. This one is pretty self-explanatory so there’s no need of extra notes.
  • Below it is the Listing Status. This one needs some explaining. There are several status labels to choose from as you can see. The key here is to pay attention to the Active status and the Sold status. These are what we call Primary status labels. A listing can be either one of them, but not both of them at the same time. So when you are creating a new listing, make sure its status is set to Active. We’ve added some extra secondary status labels such as New, On Sale etc, in case if you want to do some kind of a promotional work for that listing. For example if you want to showcase the listing (put it on top of the list in the Properties section on the website) you can check the box for Featured status too. When you sell a listing, make sure you turn off the Active status and all the secondary status labels, and turn on only the Sold status.

This should be it for the team to be able to reset their passwords, log in and start adding/editing their listings.